Frequently Asked Questions
Do you offer free shipping?
Orders over $100 receive free standard shipping Canada-wide.
Where do you ship?
I ship anywhere in Canada. International shipping is not available at this time.
Where is the local pick-up?
The local pick-up is in Langford, BC. You will receive an email with the address and pick-up details once your order is ready.
How long before my order ships?
Processing times are 1-3 business days. You will receive an email once your order has shipped or is ready for local pick up.
Where can I find your products in person?
Currently my products can be found at Warm Gift Shop in Victoria. I'm looking to get our products in more places soon!
What is your return policy?
Returns and exchanges are accepted within 14 days of delivery. Buyers are responsible for return shipping fees. Send us an email at melissa@melkcreative.com if you would like to start return.
Do you offer your products wholesale?
Yes! If you are a shop interested in purchasing products for wholesale, email me at melissa@melkcreative.com to request my wholesale catalog.
Do you do custom paintings?
I do occassionally offer custom cat portrait commissions. To request a commission, please fill out this form.
How do I submit my cat to the 100 Cats Challenge?
Unfortunately I am no longer accepting cats for the 100 Cats Challenge as all spots are full. If you want to be notified when I'm accepting cats for my next cat series, sign up here.